Terms & Conditions

All products available on this website are sold strictly for Research Use Only (RUO) purposes.

Products are intended only for laboratory research, analytical, educational, or scientific research applications by qualified individuals or organizations.

Products are not intended for human consumption, personal use, medical use, diagnosis, treatment, prevention, or any application involving humans or animals.

By purchasing from this website, the customer confirms that they understand the intended purpose of the products and agrees that they are responsible for ensuring the products are used only for appropriate research purposes.

Customers acknowledge that the company does not provide medical advice, treatment recommendations, or instructions for human use.

Customers must be at least 21 years of age to browse this website and place an order. By submitting an order, the customer confirms that they are 21 years old or older.

By completing a purchase, the customer confirms that they have reviewed and understood the product information and agrees to use the products only according to applicable laws, regulations, and intended research purposes.

The customer is responsible for ensuring that their purchase and use of products comply with all applicable requirements in their location.

Customers are responsible for providing accurate information during checkout, including name, email address, phone number, and shipping information.

Once an order is submitted and payment is processed, the order enters fulfillment processing.

Due to the nature of these products, all sales are final.

Returns and refunds are not accepted after an order has been processed or shipped.

Products cannot be returned, reused, or resold due to quality control, safety, and handling standards.

By completing a purchase, customers acknowledge and agree to this refund policy before payment.

When purchasing through our website, customers acknowledge that we are not the manufacturers of the products. The products are provided by third-party suppliers, and responsibility regarding manufacturing, production, and creation belongs to the supplier. We are a distributor/seller and are not responsible for the manufacturing process.

The company provides products strictly as research materials and does not accept responsibility for misuse, improper handling, or use outside of the intended research purpose.

Customers acknowledge that they are responsible for complying with all applicable laws and regulations regarding their purchase and use of products.

If a customer sends an incorrect payment amount (for example, less than the required total), they will be notified by email with instructions to complete the correct payment amount.

The customer will have a period of 3 days from the notification date to send the remaining balance or correct the payment amount.

If the correct amount is not received within this 3-day period, the order will be canceled.

Payments for canceled orders due to incorrect or incomplete payment amounts will not be eligible for refunds.

All communication regarding payment corrections will be handled through email.

Customers who complete payment through PayPal must return to the website and click the "Confirm Payment" button to finalize order confirmation.

If the customer completes payment but does not confirm the payment, the company will attempt to contact the customer using the available order information.

The company will make reasonable attempts to obtain the necessary customer information within a period of 7 days.

If contact cannot be established within this period, the order status may be moved to pending while a resolution is determined.

Customers are responsible for completing the required confirmation steps after payment.

Customer inquiries submitted through email or Telegram may take between 24–72 hours to receive a response, depending on processing volume and customer support workload.

This applies to all support channels, including order questions, payment confirmation follow-ups, and Certificate of Analysis (COA) requests.

Customers are encouraged to include their order number and relevant details to help our team respond as efficiently as possible.

Before completing checkout, every customer must actively confirm that they have read and accepted these Terms & Conditions, including the Research Use Only policy, product limitations, and refund policy. Acceptance is recorded with the order timestamp and customer information as proof of agreement.